Accessibility Support Contacts

Companies that run support for customers with disabilities, from around the United States, and every way we know of to reach it: phone, TTY, email, web and video calls. Tap a number to call it from a phone. Hours are as each company lists them (Eastern time unless noted); we update this list as new information becomes available.

Several companies also take video calls through the free Be My Eyes app for iPhone and Android: open the app’s Service Directory and choose the company. Anyone who uses a relay service can call any of these numbers through it, or dial 711.

On this page

Banking

Accessible statements, cards and services at banks.

Bank of America Accessible Banking

Free Braille, large-print and audio statements and other documents for personal and small business accounts, and screen-reader-ready PDF statements in Online Banking. The contacts page lists numbers for credit cards, mortgages, investments and other accounts.

Chase Accessibility Services

Statements and other documents in large print, Braille or audio; a card sleeve with your card details in Braille or large print; raised-line checks; and bankers who will read and explain documents with you. Chase branches and ATMs also offer the Aira visual interpreting service.

Computers, phones and devices

Help with computers, smartphones, tablets and other electronics, and the accessibility features built into them.

Apple Accessibility Support

A support line for customers with vision, hearing, motor and learning disabilities who use an iPhone, iPad, Apple Watch or Mac. AppleCare specialists help you get your accessibility settings right, answer your questions, resolve technical issues, and can teach you a thing or two along the way. You can also call through a relay service.

Dell Accessibility

A TTY line for deaf, hard of hearing and speech-impaired customers, and an email address for reporting accessibility barriers on Dell’s website or products. For other help, use Dell’s regular support line and ask for accessibility assistance.

Google Disability Support

Monday to Friday, 4 am to 7 pm Pacific time.

Specialists help with Google products such as Android, Chrome, Gmail and Google Docs, and with screen readers and other assistive technology on them. The Disability Support page also offers email.

HP Accessibility Support

Monday to Friday, 6 am to 9 pm Mountain time.

Technical support and accessibility questions about HP (Hewlett-Packard) computers, printers and other products.

Microsoft Disability Answer Desk

Phone and chat: Monday to Friday, 5 am to 9 pm, and Saturday and Sunday, 6 am to 5 pm Pacific time.

The features that make a PC “vision friendly” are built right into Windows, but many people don’t know about them. Microsoft’s accessibility support team will help you set up Windows, Office and other Microsoft products to work for you, and with your permission can connect to your PC remotely to make the adjustments.

Samsung Accessibility

Samsung’s Accessibility Team answers questions, large and small, about all Samsung products, for customers with vision, hearing, mobility, speech and cognitive disabilities. Email to request a call back.

For general support in the U.S., call Samsung at (800) 726-7864 (1-800-SAMSUNG), by voice or text.

Sony

Video calls with Sony’s support team about Sony products, such as TVs, PlayStation consoles and headphones.

Phone, internet and TV

Wireless, home phone, internet and cable providers.

AT&T National Center for Customers with Disabilities (NCCD)

Monday to Friday, 9 am to 7 pm, and Saturday, 9 am to 6 pm Central time.

Answers for AT&T wireless customers about accessibility features, accessible phones and services. Home phone (wireline) customers can call the AT&T Disability and Aging Center at (800) 772-3140.

Comcast Xfinity Accessibility Support Center

Every day, 8 am to 11 pm.

A dedicated team, specially trained to support customers who rely on accessibility features such as voice guidance and video description.

Spectrum Disability Support

24 hours a day.

Learn about and arrange accessibility accommodations for Spectrum internet, TV and phone service, from agents who specialize in supporting customers with vision, hearing and cognitive disabilities.

T-Mobile Accessibility Customer Care

Accessible support for T-Mobile wireless service and billing questions, Text-to-911 and other accessibility needs.

Verizon Center for Customers with Disabilities

Monday to Friday, 8:30 am to 5 pm.

For Verizon Fios and home phone and internet customers: free directory assistance (411), bills in large print or another format of your choice, and help with anything else about your home service.

Verizon Wireless National Accessibility Customer Service

Monday to Saturday, 8 am to 7 pm, and Sunday, 8 am to 5 pm.

A customer service and technical support center for the accessibility features built into Verizon’s mobile phones and tablets, such as enlarging text, using voice commands and using the screen reader, so your device is set up just right for you.

Shopping, apps and entertainment

Online shopping, audiobooks, music, fitness and professional networking.

Amazon Accessibility Customer Support

Amazon’s Accessibility Support Team helps customers with disabilities manage their account, check on orders, and use Amazon devices and digital content such as Alexa, Kindle and Fire tablets. Sign in first so the team can help with your account. To have the team call you, chat or send an email form: go to Contact Us, choose Accessible Support for Customers with Disabilities, choose what you need help with, then choose Request a Phone Call, Chat with Us or Email Us. If your recent orders appear, look under Help with something else.

Audible Customer Service

Help with your Audible membership, credits and purchases, and with finding and playing audiobooks in the Audible app.

LinkedIn Disability Answer Desk

Help from an accessibility specialist with LinkedIn.com, the LinkedIn mobile apps, LinkedIn Premium and LinkedIn Learning, including using them with assistive technology.

Peloton

Peloton’s Accessibility Team answers questions about its equipment and apps, including the TalkBack screen reader on the Bike and Tread, and will call you back if you ask by email.

Spotify

  • Be My Eyes: open the Service Directory in the Be My Eyes app and choose Spotify

Get help from a trained Spotify customer service specialist with any questions about the music and podcast streaming service.

Travel and transportation

Airlines, trains, rideshare and paratransit.

American Airlines Special Assistance

Arrange the assistance you need for navigating the airport, security screening, finding your gate and seat, connecting flights, baggage claim and ground transportation. You can also request assistance when you book online.

Amtrak

Book accessible seating and request assistance at stations and on board. Amtrak asks for accessible travel requests at least 72 hours before you travel. You can also call through a relay service by dialing 711.

Delta Air Lines Accessible Travel

Questions and arrangements for travelers with disabilities, beyond what you can request in My Trips; Delta also has an online Accessible Service Request form.

JetBlue

JetBlue’s line for customers with disabilities, for arranging assistance and for accessibility concerns; ask to speak with a Complaints Resolution Official (CRO) about a problem during travel.

Lyft

Report a driver who refused a ride with your guide dog on the Service Animal Hotline. For other accessibility questions, such as extra time to get to the car without a wait fee, use Help in the Lyft app or the Contact us button on Lyft’s help pages.

MBTA: The RIDE

The MBTA’s door-to-door paratransit service in Greater Boston. Call the Mobility Center to apply or renew your eligibility, and The RIDE Access Center to book trips. For other MBTA accessibility questions or complaints, call MBTA Customer Support (toll-free (800) 392-6100, or 711 for relay).

Southwest Airlines

Arrange assistance, seating and preboarding for travelers with disabilities; you can also ask any uniformed Southwest employee at the airport.

Uber

In the Accessibility settings you can tell drivers you are blind or have low vision, or that you travel with a service animal, and choose whether drivers call or text you. Riders who identify a service animal there get a 24/7 support phone number in the app’s Help section, which is also where to report a ride refusal.

United Airlines Accessibility Desk

Questions about traveling with a disability. You can tell United you are blind or have low vision when you book, in My Trips, or at check-in, and ask for an escort to your gate, preboarding, a personal safety briefing and help getting to your seat. Many airport kiosks have Braille labels and a headphone jack for screen reader instructions.